Privacy

Privacy policy

Last updated 25 July 2026

This policy explains what personal information ECKOmedia collects when you use this website or get in touch, how we use it, and the choices you have. We keep it plain so you can actually read it.

Who we are

This website is run by ECKOmedia Group Pty Ltd (ABN 27 693 589 614), a video production and content agency based at 66 North Quay Circuit, Hope Island QLD 4212. When this policy says "we", "us" or "ECKOmedia", that is who we mean. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to respond to you and do the work. That is usually:

• Your first name, phone number and email address, when you fill in our enquiry form.
• What you tell us about your project in the form, such as the type of content you need, what you will use it for, and what a good result looks like.
• Anything you choose to include when you email or call us.

We also collect some information automatically through cookies and similar tools when you browse, which we use to understand how the site is used and to measure our advertising. There is more detail, and how to control it, under Cookies, analytics and advertising below.

How we collect it

We collect this information directly from you, either through the enquiry form on this site or when you contact us by phone or email. Our website forms are processed by Netlify, our hosting provider, which passes your submission on to us by email.

You do not have to use the form. If you would rather not share your details up front, you can call us and ask general questions without identifying yourself, and we will help where we can.

Why we use it

We use your information to reply to your enquiry, prepare a quote or proposal, deliver the work you engage us for, and keep proper business records. We may also use your contact details to follow up on a conversation you have started with us. We do not use it for anything else without asking you first.

Who we share it with

We do not sell your personal information, and we do not share it for marketing. We do rely on a small number of trusted service providers to run our business, and your information may pass through them:

• Netlify hosts this website and processes our enquiry forms.
• Google Workspace is where we receive and store the emails from your enquiry.
• Meta (Facebook and Instagram) receives a scrambled, one-way coded version of your email address, phone number and first name when you send an enquiry, so it can tell us our advertising worked. Meta cannot read the original details from it. There is more on this under Cookies, analytics and advertising below.

We may also disclose information if the law requires it. If we ever engage a subcontractor to help deliver your project, we only share what they need to do their part.

Cookies, analytics and advertising

We use cookies and similar technologies to keep the site working, understand how it is used, and measure the advertising we run. You can control or block cookies in your browser settings, though some parts of the site may not work as well if you do.

• Google Analytics, which we manage through Google Tag Manager, helps us see how people find and use the site, such as which pages are most useful. It uses cookies and collects information like your approximate location, device and the pages you view. You can opt out with Google's browser add-on.
• The Meta pixel (Facebook and Instagram) helps us measure the ads we run and show them to relevant audiences, including showing you something later if you have visited this site. It uses cookies and shares some of your activity with Meta. You can manage this in your Facebook ad preferences.
• The Meta Conversions API does the same measuring from our server rather than your browser, because browsers and ad blockers stop a lot of the pixel. When you send an enquiry, our server tells Meta that an enquiry happened and includes your email address, phone number and first name after scrambling each one into a one-way code. Meta uses those codes only to check whether they match someone who saw our ad. It cannot turn them back into your details, and we never send Meta your message or anything else you typed about your project.
• Google Fonts serves our typefaces, so your browser requests them from Google and Google receives your IP address as part of that request.
• Embedded videos from YouTube and Vimeo may set their own cookies if you play them, under YouTube's and Vimeo's own privacy policies.

We do not sell your personal information. We only use these tools to run and improve our own website and advertising.

Where your information is stored

Because we use Netlify and Google, some of your information is stored and processed on servers outside Australia, including in the United States. We only use reputable providers who are bound by their own privacy and security obligations.

How long we keep it

We keep enquiry and client information for as long as we need it to work with you and to meet our legal and tax record-keeping obligations. When we no longer need it, we take reasonable steps to delete it or de-identify it.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using secure, well-established providers and limiting who can see your details. No system is ever completely secure, so we cannot guarantee absolute security, but we treat your information with care.

If something goes wrong

If we ever have a data breach that is likely to cause you serious harm, we will act quickly to contain it and put it right. Where the law requires it, we will let you know and notify the Office of the Australian Information Commissioner, in line with the Notifiable Data Breaches scheme.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch using the details below and we will help. There is no charge to ask.

Making a complaint

If you think we have mishandled your personal information, please contact us using the details below. We will acknowledge your complaint, look into what happened, and give you a response within a reasonable time, usually within 30 days. If you are not satisfied with how we handle it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will update the page.

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